Support

A real human answers within 24 hours.

No tier-1 deflection bot. One founder reading every message.

Email (primary)

Bugs, billing, account, integration questions. Reply target: 24 hours, usually within four.

Docs

Start here for SDK usage, the three core verbs (remember, recall, charge), and Agent Credit Score wiring.

Status

Live JSON health probe for the hosted dashboard. Returns {"status":"ok"} when healthy.

Mobile app

Delete account

In MnemoPay mobile: Settings → Delete Account. Two-tap confirmation. Wipes wallet, agent DIDs, audit indexes. Details →

How to get help fast

Email jeremiah@getbizsuite.com with your account email, the OS / app version (Settings → About), and a screenshot if you have one.
If a charge looks wrong: include the transaction id from Smart Wallet → History.
If the app crashes: pull-to-refresh on Home does a soft-restart; if it still crashes, force-quit and reopen.
For App Review or platform queries: include "App Review" in the subject so it threads to the front of the queue.

How do I cancel a subscription? Pro: billing.stripe.com. Or email and we'll cancel for you.
Does MnemoPay store my card? No. Payment is tokenised via Stripe; raw card numbers never reach our servers.
How does the Agent Credit Score work? See the FICO explainer.
Where's the API key after checkout? The /thanks page polls Stripe for ~60s after payment and shows it inline; it also lands in your email.

Report a vulnerability: email with "SECURITY:" in the subject. Standard 90-day disclosure.
Data deletion (Apple 5.1.1(v)): two taps in mobile, or email us and we'll process within 30 days.
See /privacy for the full data-handling stance.